Refund & Returns Policy

Last updated: December 2025

1. Overview

At Galan, we take great pride in the quality of our products and the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, you may return eligible items for a refund under the terms outlined below.

Please note that this policy applies to purchases made directly from our website.

2. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • In their original packaging with all labels and tags attached

  • Items must be returned in a resalable condition:

    • Free from odours, stains, marks, or any sign that would indicate prior use

3. Timeframe for Returns

You may return eligible items within 14 days of delivery for a refund, provided the above conditions are met.

If an item is faulty, damaged, or not as described, please contact our Customer Care team as soon as possible. Faulty items may be returned outside of the standard timeframe in accordance with your statutory rights.

4. How to Return an Item

Use the contact form page providing:

  1. Subject: Returns

  2. Include your order number

  3. The item(s) you wish to return and reason

Our team will confirm your eligibility and provide you with return instructions. Repackage your item(s) in the original zip bag, inside a mailer bag of your choice.

Please note: customers are responsible for return shipping costs, unless the item is faulty or incorrectly supplied.

5. Refunds

Once we receive your return, it will undergo a quality inspection.

If approved, refunds will be processed to the original payment method within 10 working days of receipt of your returned goods. Refunds will be made in the same currency as the original purchase.

Original delivery charges will be refunded only if the item was faulty or incorrect. If you used a promotional code or discount on your order, your refund will reflect the net amount paid.

6. Exchanges

At this time, Galan does not offer direct exchanges.

If you wish to receive a different size, colour, or style, please return the original item for a refund and place a new order.

7. International Returns

Customers returning items from outside the United Kingdom are responsible for any return shipping costs, customs duties, or taxes incurred during return transit.

Please clearly mark the parcel as “RETURNED GOODS” to avoid delays or additional customs charges.

8. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, use the contact form page providing photos and order details.

We will cover the cost of return shipping for faulty or incorrect items and offer either a full refund or replacement, depending on stock availability.

9. Non-Compliance

We reserve the right to refuse returns that do not meet the conditions outlined in this policy, including items that show signs of wear, use, modification, or are returned outside the 14-day window.

10. Your Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection laws.

11. Policy Updates

Galan reserves the right to amend this Refund & Returns Policy at any time.

All updates will be published on our website.